Last updated: 16/02/2026

1. Overview

This Refund Policy applies to payments made on https://sibaqs.com/ for services provided by Siba Qs.
Because our services are quotation-based and invoice-driven, refunds depend on the stage of work and the reason for the request.

2. Payments Made in Error / Duplicate Payments

If you paid the wrong amount, used the wrong invoice reference, or paid twice, notify us within 48 hours (or as soon as possible) at Phiwe007@icloud.com with:

• proof of payment,

• invoice number/reference, and

• a brief explanation.

If verified, we will correct the allocation or process a refund (or credit note) where appropriate.

3. Deposits and Booking Fees (If Applicable)

If your quote or agreement includes a deposit/booking fee:

• deposits may be partially refundable or non-refundable depending on whether work has started and what costs have been incurred (e.g., time, admin, third-party tools, materials).

• this will be aligned with what is stated in the quote/agreement.

4. Refunds for Services

Refunds may be considered when:

• a payment was collected for a service that we cannot deliver, and no reasonable alternative arrangement is possible; or

• a cancellation occurs before any work has started (subject to admin costs if applicable).

Refunds are generally not provided when:

• work has already started and time/resources have been allocated;

• a service has already been delivered;

• delays are caused by missing information, late approvals, or lack of client cooperation.

5. Chargebacks / Payment Disputes

Before initiating a chargeback, please contact us to resolve the matter. Unnecessary chargebacks may delay resolution and could incur additional admin costs.

6. Refund Method and Timeline

• Approved refunds are processed back to the original payment method where possible.

• Processing time depends on the payment provider and your bank. Typical processing is 5–10 business days (may vary).

7. Contact for Refund Requests

Email: Phiwe007@icloud.com